Shipping & Returns

 All our products are shipped with DHL Express

Order processing time: 2-3 business days 
Lagos Delivery: 1-2 business days 
Other states: 3-5 business days 
International Shipping: 5-7 days.
Cinnamon Lagos will notify you by way of email when your goods are to be dispatched to you. The tracking provided by DHL will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of goods purchased by you. 

 

CUSTOMS TAXES & DUTIES

In most cases, any customs or import duties are charged once the delivery reaches its destination country. Customs policies and import duties vary widely from country to country - we would therefore not be able to advise on what these costs would be. Any charges on a delivery are payable by the receiver. Please contact your local customs office for current charges before you order.

We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.

 

RETURNS & EXCHANGES
Our pieces are limited editions and so we do not process exchanges.
We only accept returns on online regular priced items within 10 days of delivery.
Any returned items must be sent back to us at your own cost in their original condition with the original tags attached. Items will be inspected upon arrival and returned to the sender if they do not meet these requirements. For your protection, we recommend that any goods returned to us can be tracked and are insured to their full value. In case of dispute please obtain proof of delivery - Cinnamon Lagos does not accept responsibility for items lost in transit. For international returns please clearly mark "Returned Nigerian merchandise, no commercial value". If you fail to do so, we will not be liable for any customs charges incurred.
We will process your return and issue a refund within 14 days of receipt of your item(s). Please note that it may take several days before the money shows in your account - the processing time for refunds depends solely on the bank’s policies and we have no control over the speed of receipt. 
Please note: The customer takes full liability for any parcels returned to us due to unpaid customs charges. Original shipping charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due. 
REFUSED DELIVERIES

If a delivery is refused by the receiver and returned to Cinnamon Lagos, any duties, taxes, postage or customs charges incurred will be deducted from the refund issued.

CUSTOMER SERVICES

For further help or enquiries contact us at info@cinnamonandpearl.com.